Guarantee
We guarantee that every animal is honestly represented, accurately sexed, free of parasites, and feeding as advertised. You are buying the exact animal pictured, directly from a veterinarian with decades of experience keeping and reproducing reptiles. Our breeders are carefully selected from some of the best bloodlines in the country. Every new animal entering the facility goes through a strict quarantine, and we have never had mites, GI parasites, or respiratory infections enter our main collection. You will not find cleaner animals on the market. We guarantee health for 30 days.* Please report any problems as soon as possible. We take great pride in our animals, as well as our customer service, and we welcome all husbandry or health related questions.
We guarantee that every animal produced here will always have a home, and will always accept back any animal that we produce. If you can no longer keep an animal, and cannot find it an acceptable new home, please DO NOT RELEASE it, euthanize it, or neglect it. Contact us!
Shipping
Shipping is available anywhere in the lower 48 states.
Live orders go out Monday – Wednesday (For delivery Tuesday – Thursday).
Live animals are properly packaged, in insulated boxes, with appropriate heat packs as needed. Live arrival is guaranteed as long as someone is home to accept the package. Alternatively the package can be held at the nearest Fedex location for pick up within one hour of arrival. We can generally ship at temperatures between 34 and 90 degrees. We reserve the right to delay shipment due to extreme weather at our discretion. We can hold prepaid animals until the weather is acceptable for shipping safely. Please notify us of any shipping related problems immediately.
We will contact you within 24 hours of shipping out your animals. We must hear back from you the day before shipping live animals, to confirm that you are expecting the shipment, and will be present for delivery. If we do not here back from you, we will not ship your order! Both a phone number and email address are required from anyone receiving live shipments.
Terms
Our prices are both fare and firm. Given the charitable nature of our business, we do not negotiate on prices. If you are looking for the best, you have found the right place. Discounts for multiple animals and repeat customers may be considered at our discretion.
Occasionally trades may be considered. Feel free to inquire.
We do not keep waiting lists or take deposits for animals that have not been produced. We do keep email notification lists. When animals become available emails go out to everyone and orders are filled in the order that they are received. Please feel free to ask to be put on the notification list for any of our projects.
We will hold animals for up to 60 days with a 20% deposit. All deposits are non refundable unless we fail to produce the animal as agreed. We do not offer longer payment plans. Payment is required in full before shipping.
It is the responsibility of the buyer to know your own local laws and regulations.
We will not knowingly break the law. Do not ask.
There will be no sales to minors under 18 without parental consent. We reserve the right to ask for proof of age.
Our facility is not open to the public. Rare exceptions are by appointment only. If you are local to the Hudson Valley area, please inquire about local sales. We frequently use video chat to discuss and show off our facility and our animals.
References are available by request.
Thank you for your business!
* Note that the stress of shipping and a new environment, can sometimes cause ball pythons to go off their food. Rarely this can last longer than 30 days and this is not necessarily a sign of poor health. All ball pythons are feeding well at the time of sale, and will come with information about the husbandry and eating habits that they are accustomed to. We recommend you replicate these these conditions as closely as possible to reduce stress until your snake is eating well. If your snake has not eaten within 10 days of arriving, please contact us and we will work with you to get them started.
